wiki: customer service (aka client service) is the provision of service to customers before, during and after a purchase. customer service is normally an integral part of a company’s customer value proposition.
i was in GZ for the weekend with my buddies and my experience there helped redefine the meaning of customer service.
- ask your customer what tea they would like, but don't actually bring the tea because eventually, when a dumber colleague see the customer without tea, he/she would do the work on your behalf
- learn to stall your customers with bogus excuses when a service is delayed; however, do not let your colleagues know what you said, so that they can think of a totally different excuse to make the wait even more interesting
- when it comes to break time or the end of your shift, tell your customer that you are closing despite the fact that they've already waited an hour for the service
- no matter how pissed off the customer is with your poor service or in some cases, absent of service, do not let them out the door and try to entice them with another service of the same quality
now i know why tips are not customary in china
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